Privacy Policy

We are aware that you place your trust in us. We therefore see it as our responsibility to protect your privacy. On this page we let you know what data we collect when you use our website, why we collect this data and how we improve your user experience with it. This way you understand exactly how we work.

This privacy policy applies to all personal data that The Balloon Factory processes of anyone who has ever been in contact with The Balloon Factory, such as our visitors, customers, and business contacts, via the Luma Balloons website.

The Balloon Factory is not responsible for the privacy policy of other sites and sources. By accepting the cookies of this website, you indicate that you accept the privacy policy.

The Balloon Factory respects the privacy of all users of its site and ensures that the personal information you provide to us is treated confidentially. We ensure at all times that employees of The Balloon Factory handle your data confidentially.

When you sign up for one of our services, we ask you to provide personal data (name, address, town/city, phone number, email, and date of birth). This data is used to fulfill our obligation and for direct marketing. Examples of this include:

• We need your name, address, and city (NAW) details to deliver the products you ordered to you;
• We use your email address, for example, to send the invoice pertaining to your order. Additionally, your email address may also be used to provide you with personal offers. However, you can always unsubscribe from direct marketing emails.

The data is stored on The Balloon Factory's own secure servers or those of a third party.

In certain cases, we may be required by law to share your data in connection with a government tax or criminal investigation. In such a case, we are compelled to share your data, but we will oppose this to the extent permitted by law.

We retain your data as long as you are a customer with us. This means that we keep your customer profile until you indicate that you no longer wish for this. If you inform us of this, we will also treat this as a request to be forgotten. Pursuant to applicable administrative obligations, we are required to retain invoices containing your (personal) data for 7 years, so we will retain this data for the duration of the applicable term. However, employees will no longer have access to your client profile and documents that we have produced as a result of your assignment.

When you send us emails or other messages, we may retain those messages. Sometimes we ask you for personal information that is relevant to the situation at hand. This allows us to process your questions and respond to your requests. The data is stored on The Balloon Factory’s own secure servers or those of a third party.

We do not collect or use information for any purposes other than those described in this privacy policy, unless we have obtained your prior consent to do so.

When you place an order with us, it is our responsibility to have your package delivered to you. In some cases, we use third-party services to handle deliveries. To do so, we must share your name, address, and city of residence with these carriers. Our carriers and suppliers use this information solely for the purpose of fulfilling the agreement. In the event that our partners engage subcontractors, they will also make your information available to these parties.

The information is not shared with third parties, with the exception of web applications that we use for the purpose of our website. This data will only be used for the purpose of the relevant application and will not be distributed further. Furthermore, in some cases the information may be shared internally. Our employees are obliged to respect the confidentiality of your data.

This privacy statement is tailored to the use of and features available on this site. Any adjustments and/or changes to this site may result in amendments to this privacy statement.

We offer all visitors the opportunity to view, modify, or delete any personal information currently provided to us. You can contact us for this purpose. However, due to administrative obligations, we are required to retain certain data of yours for the specified retention period.

You have the right at any time to file a complaint with the relevant privacy regulator if you suspect that we are using your personal data inappropriately.

At the bottom of every mailing (with the exception of transactional emails), you will find the option to update your information or unsubscribe.

If you want to update your details or have yourself removed from our files, you can contact us. Please refer to the contact details for this.
We may then ask you for a copy of your proof of identity. This is solely to verify your identity. We will destroy the copy immediately afterwards. If you do not wish to provide a copy, that is no problem and you can make an appointment to visit us. Please see the contact information for this.

We regularly review our compliance with this privacy policy. If you have any questions or complaints regarding this privacy policy, please contact us.

If you have any questions about our privacy policy, please contact us at: info@balloonfactory.nl